At The Glam Haus we want to make buying our products as easy as possible.

We offer different methods of payment, here are just a few:

1. Apple Pay

2. PayPal

3. All major credit and debit cards

4. Klarna

5. Clearpay

If we have a payment method that you cannot find, please contact us and we will try and help.

Yes we do offer Klarna,

So what is Klarna you might ask? Well if you don’t know already, Klarna is a lender meaning you can shop what you love today and pay over time.

You can pay in full up to 30 days later, or split the cost into 3 interest-free monthly instalments.

Read Klarna's Terms and Conditions here

We certainly do, with Clearpay it offers you the choice to buy the things you love and pay in instalments over a period of time.

Split your payments into 4 instalments, due every 2 weeks.

Clearpay is an interest free lender with no extra costs. Just make sure you keep up with your payments and they are on time.

We have attached the link for Clearpay so you can take a look at the terms and conditions of the agreement.

https://www.clearpay.co.uk/en-GB/terms-of-service

Please shop responsibly.

Hey babe, we are sorry you’re still waiting for your goodies!

When you placed your order you will have received an email with your unique glam parcel tracking number. You can track the journey of your parcel through the email.

If you are still having problems locating your goodies

please contact us on :

customerservice@theglamhaus.co.uk

Our opening hours are -

Monday - Friday : 9am - 4:30pm

Please allow 48 hours for a response.

Unfortunately we are not able to change anything on the order once it has been processed. We aim process your orders straight away which doesn’t give us time to make any alterations.

We suggest that you check all of the details you have entered are correct before submitting your order.

If you have accidentally entered the incorrect delivery address, please email our customer service team and we will try our very best to get this altered.

please contact us on :

customerservice@theglamhaus.co.uk

In the subject section please write “ADDRESS CHANGE URGENT”

Our opening hours are -

Monday - Friday : 9am - 4:30pm

Please allow 48 hours for a response.

(We can’t make any promises)

Sorry to hear this, we are just as sad about this as you are.

Here are a few things you can do before contacting us:

1. Double check your invoice to make sure all of your items are stated.

2. Please check your emails, the item could have been out of stock. We would have sent you an email if this is the case. Double check your junk/spam folder as it could have been hidden in there.

3. We hope this is not the case but did you’re glam parcel look damaged or open at all? If this is the case, please take some images of how your received the package and email them to our customer service team on:

customerservice@theglamhaus.co.uk

Please state in the subject field (missing item) so we can help you accordingly.

Our opening hours are -

Monday - Friday : 9am - 4:30pm

Please allow 48 hours for a response.

If you have followed all of the steps above and you are sure you’re item is still missing.

Get in touch ASAP. We will need your order number, a description of the missing item(s) and some photographs of your package so we can see how you received it.

Please allow 7 working days for us to look into this for you.

We will try our very best to get this resolved as soon as possible.

We don’t want you missing out on your glam goodies.

Oh no! We have a great quality control system in place so we are so sad to hear this.

We will definitely look into this for you.

First things first, you will need to contact our customer service team within 7 working days of your order date.

Please note; due to our lashes being lovingly handmade, they can look slightly different from one another. This is not a defect it is just a part of the unique style of each lash.

If you still deem that the item is damaged or faulty please contact our customer service team who would be happy to help.

customerservice@theglamhaus.co.uk

Please state in the subject (Damaged/faulty)

Our opening hours are -

Monday - Friday : 9am - 4:30pm

Please allow 48 hours for a response.

To process this will need your order number, photos of the item(s). Please allow working 7 working days for our team to look into your claim.

If your claim is accepted, we will then contact you via email to arrange the item(s) being returned.

We are not responsible for return shipping cost and we would advise that they are shipped via a recorded/tracked service to ensure they arrive at the glam HQ safety.

(If your return gets lost we will no longer be able to process your claim.)

Once we have received your parcel back at our HQ we will notify you via email.

If you’re claim is approved we will let you know again via email.

You will automatically be refunded on your original payment method within 10 workingdays of us accepting your claim.

Please note; original postal cost is not included.

If you do not receive your refund within the 10 working day please contact us again so we can look into this further.

All orders are fully tracked with Royal mail.

We aim to get your order processed straight away but please allow 1-2 days and 5-7 in busy periods.

If your order is placed before 12pm Monday Friday) we will do our best to ship the same day.

Please note: Orders that are placed after 3pm on a Friday will be shipped the following Monday.

Royal Mail Track 4

Aim to deliver in 48hours (Once shipped)

Royal Mail Track 24

Aim to deliver in 24hours (Once shipped)

These are the delivery times that Royal Mail advises. However, we are not responsible for external factors that may effect the delivery service.

Sorry to hear you are not happy with your glam goodies.

Unfortunately do to the nature of our products and for hygiene

reason we are unable to offer a return/ exchange policy if you

simply change your mind or the item is no longer needed.

We can only accept returns if an item is damaged/faulty.

Please check out our “damaged/faulty” section for more information.

We would advise that you check you are happy with with all of the items in your cart before you finalise and check out.

At The Glam Haus we never want to limit you a your goodies.

If you do need a bulk order please email our team on:

customerservice@theglamhaus.co.uk

Please state in the subject (Bulk order)

Our opening hours are -

Monday - Friday : 9am - 4:30pm

Please allow 48 hours for a response.

Once we have checked stock levels we can certainly get this underway for you.

We do not, however we do have several bundles and MUA discount available.

We do not, however we do offer Pro Discount. No certificate needed!

All you need to do is add 20+ lashes to your order to unlock 50% off!